My current turn around time is 2-3 weeks before shipment. Please understand these items are carefully handmade and include many, many steps to make. We work hard every day to get orders out and have yet to miss a shipping deadline. Please check the associated shipping time by clicking "Shipping and Policies" in the tab of each of my listings. If you need something sooner, I have Rush My Order! listings available for an additional fee.

If your order is already placed, please click www.etsy.com/your/purchases to see a "ship by" date. :)

Any items damaged in transit must be reported to me within 48 hours of delivery and accompanied by a photograph of the damaged item and the shipping supplies (this will be used for insurance purposes for a refund). Shipping & Handling fees are non-refundable. A new item will not be sent or refund given until 1. A photo is received of the broken item or 2. The original item is sent back to seller (I would accept a tracking number as proof of a shipment back to me).

Each glitter item (glass/cup/bottle) is carefully handmade. The glitter is completely sealed (twice!) and no shedding will occur.

Each item comes with a care card instructing you to gently hand wash your cup with love. Use a soft sponge, regular dish soap, and gently pat dry or air dry. They cannot go through the dishwasher or in the microwave.

The vinyl used is high grade outdoor permanent vinyl, the same kind they use for car decals. It is not just simply a sticker. It will withstand your daily use and washing when properly cared for. Please do not pick at the vinyl or scratch it off or it can damage and begin to come up. Gently pat, not scrub, when washing.

All United States orders are sent via USPS, which typically takes 2-5 business days. Once the package is in the hands of the USPS, delivery times are out of our control. You may experience delays due to holidays, weather, etc. You will receive an email with a tracking number once your item has shipped & you can track your package accordingly. I cannot guarantee a delivery date, only a ship by date.

All international items are sent USPS First Class. Shipping time is not guaranteed, as items can often be held in customs, which is out of my control. Please allow up to one month for international orders to ship and any customs and duty taxes will be the responsibility of the buyer upon receipt.

Due to Etsy protection policies, I will not ship to any other address other than the one you provide during checkout. Please make sure your address is contact before submitting payment.

If you are shipping this as a gift directly to the recipient, let me know & I can include a personalized note inside for you! :)

Your satisfaction is VERY important to me, so I will strive to make every order right! If a personalized item is incorrectly made, a replacement will be shipped to you at no additional cost. However, please note that if items are personalized incorrectly based on incorrect information being provided, these are non-refundable and cannot be returned or exchanged.

In the case of an order being sent to the wrong address, because of incorrect information given by the buyer, the order will be reshipped once it's returned to the seller. Reshipment will be at the cost of the buyer. If the address was entered incorrectly because of a mistake on the sellers part, a new item will be sent at no extra charge.